I’m Andy, a product designer in Atlanta (ask me about food). I’m passionate about solving complex problems & designing for good.
My Design Superpowers
Interaction Design
Designing intuitive experiences, always on the foundation of user research and metrics. Leading projects from end to end.
Service Design
Facilitating design thinking workshops to help a cross-functional team to understand user journeys and create omnichannel services that meet the user needs.
Design System
Providing scalable and accessible design solutions for consistency and strong branding across platforms.
Highlighted Projects
Bank of America
2023 – present
Streamlining Employee Experience with Modern Mobile Solutions
Lead UX service designer
Android & iOS, cross-channel effort, reducing risk, productivity tools, HRtech, service design workshops, UX research, IA redesign, accessibility
United Airlines
2022 – 2023
Helping Customers to Realize the Value of Travel Credits in the Flight-Booking Journey
Product designer
Revenue growth, heavy-lifting for customers, navigating complicated systems, cross-platform
American Family Insurance
2020 – 2022
Promoting Design Thinking & Delivering Discounts Strategies
UX strategist
Service design, customer centricity, omni-channel experience, workshop planning and facilitation, cross-team collaboration
Building a Design System from the Ground Up in 16 Months
Project lead
Mobile first, touch design, cross-platform, accessibility, cross-team impact, high adoption rate
State Farm
2019 – 2020
Helping Customers in Every Part of Their Claim Journey
Lead UX designer
Responsive web app design, website design, design sprints, design system
Redesigning the Home Page
Lead UX designer
Responsive website design, personalization, A/B testing, design system